Terms and Conditions of Sale (CGV)
1. Website Publisher and Legal Identity
The website https://studiodouzedegres.com/ is published by SAS Studio 12 Degrés, with share capital of €1,000, registered with the Nanterre Trade and Companies Register under number 982 898 223, with its registered office at 2 avenue Maurice Ravel, 92210 Saint-Cloud, France.
EU VAT number: FR23 982898223
President: Mr. Côme de Bourbon Parme
2. Purpose
These Terms and Conditions of Sale set out the rights and obligations applicable to any order placed on the website https://studiodouzedegres.com/ and its online store via Shopify.
3. Products
Products marketed by Studio 12 Degrés are manufactured in series and assembled at our workshop in Paris. Minor variations may occur depending on materials and production processes. Product images shown on the website are non contractual.
4. Prices
Prices are shown in euros (€), all taxes included (except import duties or custom fees for international countries).
Shipping fees are specified during checkout.
Studio 12 Degrés reserves the right to change prices at any time, without retroactive effect on orders already confirmed.
5. Orders
Placing an order implies acceptance of these Terms and Conditions of Sale.
An order confirmation is sent to the Customer by email. Studio 12 Degrés reserves the right to refuse any order in the event of a dispute or suspected fraud.
6. Payment
Payment is made via the secure methods offered (bank card, Apple Pay, etc.).
Payment is captured when the order is confirmed, including for pre orders.
7. Delivery
Zones: France, Europe, and international zones as specified during checkout.
Timeframes: delivery times are provided for information only. For pre orders, production lead times are indicated on the product page.
Transport: products travel at the carrier’s risk, except for consumer Customers, where risk transfers upon receipt.
International orders outside European Union may be subject to customs duties and import taxes upon arrival. These fees are the responsibility of the customer.
8. Pre orders
For pre orders, payment is captured immediately.
Production lead times are specified at the time of purchase.
Once production has started, pre ordered products cannot be cancelled or refunded, except where the statutory right of withdrawal applies.
9. Returns & Right of Withdrawal Clause
In compliance with the EU Consumer Rights Directive (2011/83/EU) and the French Consumer Code (Code de la Consommation, Article L221-28), the statutory right of withdrawal of 14 days does not apply to our products.
Each Flare luminaire is made to order, and therefore qualifies as a “good made to the consumer’s specifications or clearly personalized” under Article L221-28 of the French Consumer Code. For this reason, orders cannot be canceled, refunded, or returned once they have been confirmed.
This exclusion of withdrawal rights does not affect the statutory guarantees that remain applicable in case of defective or non-conforming goods, as provided by:
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Legal Guarantee of Conformity (Articles L217-4 to L217-14 of the French Consumer Code, implementing EU Directive 1999/44/EC), and
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Guarantee against Hidden Defects (Articles 1641 to 1649 of the French Civil Code).
Customers therefore remain protected by law in the event of defects or non-conformity, and may be entitled to repair, replacement, or refund as required by the applicable legislation.
10. Statutory Warranties
Products benefit from:
- the statutory conformity warranty (Articles L.217-3 et seq. of the French Consumer Code),
- the statutory warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
All requests must be sent to: studio@douzedegres.fr
11. Intellectual Property
Products, concepts, images, texts, and designs are protected by copyright and intellectual property rights.
Any reproduction or distribution without authorization is prohibited.
12. Personal Data
Data collected (orders, forms, newsletter) is used solely to manage sales and communications.
- Showcase site: hosted by Cargo (www.cargo.site).
- Online store: hosted by Shopify (www.shopify.com).
- Newsletter: managed via Brevo.
In accordance with the GDPR, the Customer has rights of access, rectification, and erasure by writing to studio@douzedegres.fr.
No data is transferred or sold to third parties.
13. Liability and Force Majeure
Studio 12 Degrés cannot be held liable for indirect damages or in the event of force majeure (strike, disaster, pandemic, etc.).
14. Governing Law
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute, exclusive jurisdiction lies with the courts of the Nanterre district, unless mandatory provisions provide otherwise.